Day 1

Covers the foundational aspects of Microsoft Intune for MSPs, focusing on onboarding devices and enforcing security policies. Participants will learn how to provision devices, set up access controls, and deploy security configurations. By the end of the day, MSPs will be equipped to efficiently onboard and manage customer devices while ensuring compliance and security.

Morning

Onboarding + Provisioningmore_vert

9:30 AM - 12:00 PM

Onboarding & Provisioningclose

• Introduction to Microsoft 365 Lighthouse and its role in multi-tenant management.
• Configuring Role-Based Access Control (RBAC) to secure admin delegation.
• Setting up device enrollments for Windows, macOS, iOS, and Android.
• Automating provisioning using Power Automate and API integrations.

Afternoon

Policy + Compliancemore_vert

12:30 PM - 3:00 PM

Policy Enforcement & Complianceclose

• Implementing security baselines and compliance policies.
• Deploying BitLocker and FileVault encryption for endpoint security.
• Creating and enforcing Conditional Access Policies.
• Configuring kiosk mode and shared device settings.

Day 2

Focuses on application management, updates, and support. MSPs will learn how to deploy apps, manage OS updates, monitor device health, and automate security responses. By the end of the day, attendees will have the skills to streamline patch management, provide remote support, and use reporting tools to gain insights into device health and compliance.

Morning

Applications + Update Managementmore_vert

9:15 AM - 12:00 PM

Application & Update Managementclose

• Managing application deployments across multiple tenants.
• Setting up Windows and macOS update rings for patch management.
• Utilizing Windows Autopatch for automated update deployment.

Afternoon

Monitoring, Support + Incident Responsemore_vert

12:30 PM - 3:00 PM

Monitoring, Support & Incident Responseclose

• Using remote assistance tools for device troubleshooting.
• Setting up automated security alerts with Microsoft Defender.
• Creating Power BI dashboards for MSP reporting.
• Automating incident response with playbooks.